Need help?

Contact us

By email: support@strenago.com.

From the app: Profile → Settings → Report a problem.

For a question about your personal data: privacy@strenago.com.

Account and sign-in

Forgot your password: on the sign-in screen, tap “Forgot password” and follow the instructions sent by email.

Signed up with Google or Apple: sign in again with the same service; no StrenaGo password is needed.

Not receiving the verification code: check your spam folder or the number you entered, then request a new code.

Matches and partners

To find players or a match near you, allow access to your location or choose a city in the app.

Inappropriate behaviour? From the person’s profile or the conversation, you can block or report them. Every report is reviewed by our team.

Bookings and payments

Find your bookings under Profile → My bookings. Refunds for a cancellation depend on the club’s cancellation terms, shown before payment.

A payment or refund issue? Email support@strenago.com with the booking date and the club name.

Your data and account deletion

You can delete your account at any time in the app: Profile → Settings → Data and permissions → Delete my account.

To learn more about the data we process, read our privacy policy.